With my passport expiring soon and mailing my current one back, I wanted to ensure I did everything right. That I still have to send such a critically important document via the mail always gives me pause, but alternatives are few. Given this task occurs every 10 years, I reviewed the guidelines carefully.
As I prepped for the photo, the excitement drained when I was told: "Make sure your neck shows, tuck your hair because they have to see your ears, look up and don't smile." To which I responded: Not even a little bit?" "Nope, not even a little bit." And the smile left my face. The irony of it is that when I opened the photo packet, it read (no kidding) "Smile, your passport photos are ready."
I am a proud American citizen, and my passport is a reflection at points of entry around the world, which now portrays me as one of a fleet of unsmiling minions, a sad commentary on how we project ourselves around the globe. To add insult, in 2016 the Transportation Security Administration, whose employees are tasked with protecting the nation's transportation systems to ensure freedom of movement for people and commerce, ranked 303 out of 305 government agencies, partly due to low morale. Maybe facing thousands of unsmiling humans every day factors in?
Once my new passport arrives, I'll double down on my mission to bring my best and smiling self with me wherever in the world I go. And when I return home, too.
Catherine Stoch, Little Falls, Minn.
WESTWOOD HILLS
'Hidden gem' needs proposed interpretive center, despite cost
Thank you for your coverage of the St. Louis Park proposal to build a new interpretive center at Westwood Hills Nature Center ("Busy St. Louis Park nature center could get $12 million upgrade," March 6). As an 11-year resident, I agree that this "hidden gem" needs a replacement for the "one-room school house" that hosts both exhibits and educational classes.
Casual visitors often seem reluctant to enter the small building during special events or formal programs, but limited parking and a remote hilltop location also limit access for many people. We need a space where all are welcome. We need a facility for people of all ages.
While I agree that we should carefully consider the cost of public projects, I also think we should weigh the long-term needs of the community. If we are going to build something new, we should build it to last. I hope that as my neighbors learn more about these plans, they can see the value it will provide for generations to come.
Matthew Flory, St. Louis Park
HEALTH CARE
How widespread is it that billing codes duplicity costs the patient?
In response to the March 6 letter on cost-coding of medical visits ("The murky medical system: The cost-coding system is a web in which you'll be trapped"), I want to know how widespread across the industry the practice is of coding preventive visits as diagnostic. In 2017, both my annual physical and five-year preventive colonoscopy were coded diagnostic, making me fully responsible for payment, instead of my preventive insurance through UnitedHealthcare.