Phones ringing off the hook at AAA

As of 10 a.m., the agency had received more than 600 calls from stranded motorists in Hennepin County. That is more than four times as many calls the agency receives for assistance on a typical weekday, said Matt Hehl, communications manager for AAA Minneapolis.

January 6, 2014 at 5:34PM
(The Minnesota Star Tribune)
(The Minnesota Star Tribune)

AAA Minneapolis was ready for a barrage of calls Monday and the agency got them.

As of 10 a.m., the agency had received more than 600 calls from stranded motorists in Hennepin County. That is more than four times as many calls the agency receives for assistance on a typical weekday, said Matt Hehl, communications manager for AAA Minneapolis.

The agency has doubled its staff to handle the additional calls.

Most of the calls have been for jump-starts, low or flat tires, towing and extrication service, Hehl said.

"From a mechanical aspect, cold temperatures present some of the greatest challenges to a vehicle's operation," he said. "Sub-zero temperatures greatly increases the stress and strain on vehicles, and minor deficiencies can often develop into major problems."

Hehl said it varies on how long it will take from the time a motorist calls in and the time they receive service.

"We make it a priority to get to those motorists that are stranded with no safe or warm place to wait as opposed to someone waiting at home for a service on a vehicle in their garage," he said.

about the writer

about the writer

Tim Harlow

Reporter

Tim Harlow covers traffic and transportation issues in the Minneapolis-St. Paul area, and likes to get out of the office, even during rush hour. He also covers the suburbs in northern Hennepin and all of Anoka counties, plus breaking news and weather.

See Moreicon

More from No Section

See More
FILE -- A rent deposit slot at an apartment complex in Tucker, Ga., on July 21, 2020. As an eviction crisis has seemed increasingly likely this summer, everyone in the housing market has made the same plea to Washington: Send money — lots of it — that would keep renters in their homes and landlords afloat. (Melissa Golden/The New York Times) ORG XMIT: XNYT58
Melissa Golden/The New York Times

It’s too soon to tell how much the immigration crackdown is to blame.