On Oct. 13, Gov. Tim Pawlenty gave a much-discussed speech at the annual dinner of the Minnesota Business Partnership, an organization of business executives. Pawlenty warned against the kind of complacency in public policy that, he said, proved the undoing of General Motors:
Minnesota leads the country — it is at or near the top — in just about everything that matters to most peoples' quality of life definition. … But I would suggest to you tonight that one of the biggest challenges and the biggest threats that Minnesota faces … is a sense of complacency or nostalgia as a strategic plan.
There is a great tendency in our great state to look back in terms of the way forward … Let me just digress for just a minute and tell you a little story about a company that you will recognize. And that is, General Motors … By the 1920s, General Motors had far surpassed Ford as the nation's largest automaker. The leader of the company at that time was Alfred Sloan. He was a dynamic, change-oriented leader by all accounts. The company not only survived the Depression, but was profitable through most years throughout the Depression, in large part, because during the Roaring '20s that preceded it, they had sensible business policies that were based on common sense and solid foundations. They did not get carried away into the hysteria of the Roaring '20s. <more>
After Sloan's retirement, the company began to have some problems and those problems lingered and accelerated over the ensuing years and decades. There was a great deal of commentary around a sense of smugness, around a sense of overconfidence, almost a sense of arrogance within General Motors. …
You then had a pattern over many decades of management and unions building up cost structures that were unsustainable, irresponsible and reckless and related to unbelievable pensions, lifetime health care entitlement programs without any utilization concerns within the health care programs. Pay and work rules that defied any sense of market sensibility or flexibility and unsustainable cost structure. The management attitude was smug and arrogant, feeling insulated from outside forces, reflecting no appetite for change.
In a bit of interesting irony that also foreshadowed what was coming, in 1996, General Motors actually designed and produced the first prototype electric car. … They not only shelved the project, they scrapped the car and destroyed all the models. They moved back to their traditional approach.
Rather than worrying about improving product, they then moved into financing schemes that would make things even worse exponentially. You saw them getting into the car equivalent of sub-prime mortgage financing. Putting financing out on cars that was greater than the value of the cars. And as the cherry on the top, then they went out and bought DiTech and got directly into the home mortgage subprime business.
You might say, why is the governor up spouting off about General Motors at this dinner? I came across this final summary from somebody that said this: "The history of General Motors is an instructive story in how success can breed failure. How being the best can lead to arrogance and the inability to adapt. General Motors was the premier company for so long, they failed to see the need for change. It was this mind-set, this overwhelming belief that it was General Motor's divine right to be the most successful automobile company on earth that ultimately condemned the company." ...