Reporters who wanted to talk to Bill Gates had to get past Pam Edstrom first.
Smart, tough and funny, Edstrom was known inside Microsoft Corp. as the "Gates Keeper," a nod to more than 30 years spent shaping, protecting and — many said — creating the image of the company's founder as a bemused, bespectacled genius, a sort of high-tech cross between Harry Potter and Gandhi.
Edstrom, who graduated from Minneapolis West High School and the University of Minnesota before finding her fortune in the Pacific Northwest, died on March 28 of cancer. She was 71.
Edstrom was among the first 200 employees of Seattle-based Microsoft before leaving to co-found a public relations firm, now known as WE Communications. With more than 700 employees, it's one of the largest independently owned PR firms in the world.
Edstrom continued to represent Gates and Microsoft, carving out her own legend among the journalists who cover business, technology and culture. Author Gary Rivlin once wrote an article about his quest to get an interview with Gates; the piece reads more like a profile of Edstrom's lively and tenacious personality.
"Our first talk [with Edstrom]," Rivlin wrote, "proved typical of the dozen-plus conversations we'd have over the next 12 months: a gossipy marathon, intimate and revealing, in turns friendly and combative."
Edstrom's own daughter, Jennifer, got past the gatekeeper with a bestselling book, "Barbarians Led by Bill Gates," co-written with longtime Microsoft developer Marlin Eller. The tell-all book on Microsoft's early years, published in 1998, led to a rift between mother and daughter, as they reportedly didn't speak for a time after the book came out.
"It's hard enough to control Gates," Edstrom told the New York Times, "much less your daughter."