Gary Natoli, the veteran Oscars stage manager who was in the midst of the chaos on Sunday night when "La La Land" was mistakenly announced as Best Picture, told TheWrap on Wednesday that the two PwC accountants entrusted with the envelopes "froze" when things went wrong.
"I'm sure they're very lovely people, but they just didn't have the disposition for this," Natoli said. "You need somebody who's going to be confident and unafraid."
Making matters worse, Natoli said that he and stage manager John Esposito, who stood in the stage-right wings next to PwC partner Brian Cullinan, had a conversation with Cullinan the day before the Oscars about the protocol if an incorrect winner is announced.
"We don't usually talk about that," Natoli explained. "But I guess Brian had done an interview where he was asked about it, so he came up to John and me and told us that in the interview, he said, 'Well, we would tell the stage managers and check with each other and react.' And then he said to us, 'Is that what we do?'
"I said, 'If you know who the winner is, you don't need to check with each other. You need to immediately go out and rectify the situation, ideally before the wrong winners get to the mic.' And he said, 'OK, good, that's what we thought.'"
Natoli was the lead stage manager on the 2017 Oscars show, and spent most of his time stationed in the stage-left wings with host Jimmy Kimmel. PwC had one of its balloting leaders in each wing: Cullinan stage right, where most of the presenter entrances came from, and Martha Ruiz stage left, which saw less traffic.