President Obama's belated apology on Thursday for a key part of the Affordable Care Act's chaotic rollout suggests that his administration hasn't yet taken to heart the clearest lesson to emerge during the intense scrutiny of the law's launch.
Political considerations — mainly, fear of Republican criticism — trumped competence, transparency and about everything else as the administration worked to implement the historic law, according to congressional investigations and media coverage that has provided a troubling look at the behind-the-scenes decisionmaking. The president chose political appointees instead of technology experts to build the HealthCare.gov website and rolled it out prematurely. He also reportedly ignored staffers' concerns about making an ironclad guarantee when repeatedly making a promise he shouldn't have — that everyone who wanted to keep their health plan could do so. The monumental price now being paid: a HealthCare.gov website on technical life support and the understandable nationwide uproar over cancellation notices.
Obama will be tempted to put politics first again as he faces another critical decision about the ACA's future before year's end. Some of the nation's top information technology experts are now working feverishly to fix the website so that consumers can buy new plans by mid-December, the cutoff for coverage that begins Jan. 1.
The experts should be given a chance to get the site working. Calls to delay the individual mandate to buy health insurance, extend the enrollment period or make other accommodations are premature. But if HealthCare.gov isn't ready to go next month, Obama will likely have to accede to some of his fiercest critics' calls to delay the mandate or the financial penalties for those who don't buy insurance by March 31.
The health care marketplaces are a key part of the ACA. They're aimed at people without insurance and those who buy insurance on their own instead of getting it from an employer or through Medicare. Because Minnesota is one of 16 states to build its own online marketplace, consumers here can use the more reliable MNsure site to buy insurance and see if they qualify for tax credit assistance.
Republicans will undoubtedly use any kind of delay as a political club against Obama and congressional Democrats. That should be the least of the president's concerns. What he needs to do in the weeks ahead is rebuild the public's confidence in the law and those administering it.
If HealthCare.gov needs more time for repairs, he should be upfront about it and take the necessary steps to shield consumers from penalties for not buying coverage.
Obama's apology was another misstep. The president said he was sorry that people "are finding themselves" in a situation where their plans have been canceled "based on assurances they got from me." His carefully wordsmithed apology came across as an insincere attempt at damage control.