Nan Herman walked into the women's prison in Shakopee looking for a part-time job. Little did she know that she would rise through the ranks and become a mentor over the next 20 years to the women and the staff who oversaw them.
"She could find good in every situation and every person," said her daughter Stacia Ikpe of West Caldwell, N.J. "She didn't see the people in prison as horrible people committing crimes but women who made some bad choices in difficult situations." Herman, 81, of Chanhassen, died from cancer on March 24.
For those who worked alongside her, the small town farm girl who made a career in corrections had a calming presence. She became captain of security in 1993 — the first woman in the state to serve in that position.
She led with compassion and wit, said Joyce Cassidy, a friend and former prison colleague.
Newer correctional officers sometimes had trepidation when they oversaw the inmates who were sent to segregation because of a prison infraction. "Nan would say, 'They don't grow horns overnight,' " Cassidy recalled. "They're just people, and they'll be your neighbors some day, so treat them like humans."
Herman took time to know the inmates — where they came from and the story that got them there, said Barb Hilleren, another former colleague and friend. She was slow to judge and quick to help, Hilleren added.
"Nan believed we could turn their lives around," she said.
The key was to treat each woman with respect and compassion, Hilleren said. There was no need to make them suffer. Being in prison was punishment enough, and Herman would remind her colleagues: " 'We're leaving at the end of the day, and they're not,' " Hilleren recalled.