Citizens first check in at a basement information booth. They show their driver's license, sign a form, get a pass and stand in line for security scanning with people getting ready to board planes.
Then they go upstairs for the public meeting.
Welcome to the Metropolitan Airports Commission (MAC), a government agency that spends a quarter of a billion dollars a year. It caught heat recently when homeowners near Minneapolis-St. Paul International Airport made a rare showing at a commission meeting to complain they were surprised by a plan to shift airplane noise over their neighborhoods.
"We have to turn over a new leaf in the way we engage the public," Commissioner Rick King told the crowd at the end of the meeting.
The commission is one of two Twin Cities agencies with big responsibilities that are facing criticism for poor public accountability. The other agency, the Metropolitan Council, has run afoul of residents and businesses living near construction of a light-rail line.
Council members and commissioners who make policy for the two agencies are appointed -- mostly by the governor -- and don't hold elected positions in local government. They depend heavily on staffs that shape agendas.
Calls for a shake-up are coming from inside and outside the agencies. A Republican legislator long at odds with the Met Council has been joined by some DFL allies of the agency in supporting changes to improve accountability.
At the MAC, King looks for better ways to reach the public about agency plans.