Q I joined Facebook to keep my grandchildren company. Through some miscue on my part, I now have two separate Facebook accounts, each with its own set of photos and friends. How can I cancel one account while keeping the photos and friends from both accounts? Is it possible to combine the two accounts?
GIL SNYDER, MIAMI
A Facebook says it's not possible to merge two separate accounts. But you can download everything from one account (see tinyurl.com/3hkghts) so you can upload it to the other one.
You can't pick and choose what to download because it all comes in one package that includes your profile, Wall posts, photos and videos, friend list, notes you made, events for which you sent an RSVP, messages, and comments made by you or others.
When you're finished with the old account, delete it. See tinyurl.com/yf9w4tx.
A note to those who are more deeply involved with Facebook: If you are a "group administrator," meaning that you control the membership of a group, make sure to authorize your surviving Facebook account to be an "admin" before you abandon an old account. See tinyurl.com/3z8cp5r.
Q The new HP desktop I recently bought won't function. It came with one month of Norton Antivirus protection, and after that the program kept telling me I had no protection. I tried to install the free Microsoft Security Essentials program, but it warned me to remove any existing antivirus programs first. I thought I did that, but when I tried to restart the PC I got a blank screen. What should I do now?
IAN NAISH, Ottawa
