We can't guarantee you'll like this car warranty call

I'm trying to reach you about (click).

February 25, 2022 at 1:55PM
(iStock/The Minnesota Star Tribune)

I got a letter from the auto dealership. Having sold me a car a few years ago, they are under the impression that I wish to repeat the procedure on a biannual basis. Maybe they think I regard cars like disposable lighters: Welp, it's out of fuel, better get a new one.

I ignore most of the missives, but this one said it was Time Sensitive, which sounds like they break out in hives if someone shows them a clock.

It was a reminder that my warranty was about to expire, and if I wished to avoid ruinous repair bills, I should think about an extended warranty. I had until Feb. 18 to answer. Presumably, after that I would find myself prostrate on the floor of the dealership, clutching the service manager's ankles, begging for another chance.

It was then that I realized I had a remarkable opportunity for some fun. You know, customer interaction fun. The other day I went to the bank to cash a check. I was feeling naughty, so as I approached the teller, I pulled up my mask, put the check down and said: "Put the money in an envelope and slide it across the counter, and no one gets hurt."

I mean, that's the usual procedure, right? You can't arrest me for that, especially when you're requiring the mask. The teller smiled, we had a good laugh, and the day was a little brighter for all.

So, I thought, let's have fun with the warranty guy.

"Hello," I said. "I've been trying to reach you about my vehicle's extended warranty."

There was a pause. "OK," he finally said.

I wanted to say, "Talk to you about the extended warranty. Get it? All the spam calls? About that?" But I decided to drop it.

We started to chat, and he asked my mileage. And then he said: "Tell me about your driving habits going forward."

"Well, I'd say 99% is going forward, except for leaving the garage and parallel parking."

Crickets. I gave up. We discussed the advantages of the warranty, and I nodded along, glad I wasn't sitting in the office with this guy. I know little about cars, and feel a sense of shame that leads to bravado and overcompensation.

Car guy: "Your car is engineered to exacting specifications, a dependable chariot that will give you years of driving pleasure! Also, the rear axle might fall off for no reason on the highway with a horrid clang and clatter behind you, somersaulting end over end until it impales an Amazon delivery truck and goes through the boxes like a cruise missile. What if your drivetrain failed?"

Me: "That ... that would be bad."

Car guy: "Do you know what a drivetrain is?"

Me: "It's the ... the part that trains the car, so you can drive it."

Car guy: "You're googling this on your phone, aren't you."

Me: "No, I'm just praying for the driver of that Amazon delivery truck."

Car guy: "That was a theoretical example."

Anyway. When I concluded my business with the fellow on the phone, I asked him what he does when someone spam-calls him for a warranty.

"Yeah, I hear about those," he said, "but I never get them."

Really? Never? "Nope. I understand they're annoying, though."

Hold on. Wait a minute. If the guy in the extended warranty business doesn't get extended warranty calls, it's possible you never get spam calls for your profession. Or, they don't get calls for the same reason sharks don't eat lawyers: professional courtesy.

about the writer

about the writer

James Lileks

Columnist

James Lileks is a Star Tribune columnist.

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