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Lileks: Errant packages turn into a bundle of trouble

April 2, 2017 at 7:00PM
(The Minnesota Star Tribune)
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Why would you want to get groceries online? There's something about going to the store and squeezing those bananas to make sure they're fresh or knocking on a tomato to see if it's ripe. Amazon wants to get into this business, and they're welcome to try, but one piece of advice: Check the address before you leave 37 watermelons on my stoop.

Let me back up. Ten days ago, a huge, heavy, flat box appeared on the stoop.

"Anyone order a tombstone from Amazon?" I asked the family.

They hadn't. I picked it up and heard a thousand things shift around inside, and thought: "Wife bought a jigsaw puzzle that's a full-sized picture of the Hoover Dam."

Then I remembered I had subscribed for automatic dog food delivery. Once a month, I get a box of hound nodules. Dragged it inside.

Returning from a dog walk at dusk, I saw two more boxes on the porch. They were the size you'd buy if you wanted to ship fourth-graders somewhere. One said "BOUNTY TOWELS, 48 rolls," which you'd need if you are housebreaking an elephant. The other had no markings and weighed about 90 pounds; for a moment I thought, "Oh, the tombstone came."

Then I looked at the address: The boxes weren't for me. Usually I'd walk over a package that was delivered by mistake, but one of these was huge and weighty, and getting it down the stairs would require, you know, effort.

I called UPS, but no menu options applied. I kept saying "OPERATOR" even though there aren't any operators anymore. The last one was Delores Martinez, who retired in 1997. She lives in Boca Raton now, and is a bit dotty; she hands people random objects at the community center and says, "Please hold."

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I realized that it wasn't a UPS delivery, anyway. It was from the Post Office, which was — get this — closed. C'mon. It's 2017. No one closes.

Next: Amazon's help pages, a windswept maze of despair designed to keep you from finding a phone number. But I found it. The helpful fellow gave me an astonishing answer: "If no one picks it up tonight, keep it."

But what is it? I knew, one box is towels, but the other one made me think someone ordered concrete blocks. "Do you sell concrete blocks?" I asked the Amazon guy. Of course you do. Free shipping. I can probably subscribe and get a block a day. Those mom-and-pop cement block stores, how can they compete?

He assured me that the proper owner would get their stuff bright and early tomorrow, and he apologized. Everyone always apologizes. No one's really sorry.

To my surprise, repositioning Bounty towels at 11 p.m. was not Priority One for the delivery guy, so I took the boxes in before bed. I opened the towels the next day: Mine! All mine! We are going to do some big-time absorbing around here.

The other box, though — the heavy one? Turned out to be diapers and baby wipes.

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Having no baby — one wasn't included in the box — I considered taking the diapers to church to drop them off on the charity shelf. Except now that I had them out of the big box, shouldn't I take them to the proper address? Well, I reminded myself, they were getting more today. Besides, if I took them the diapers, they'd ask a perfectly reasonable question:

"Where are my Bounty towels?"

"I kept those. The guy said I could."

If Amazon does want to expand into groceries, know this: Harried drivers will, at some point, put 37 watermelons on your doorstep, and you will have to do something about them. Or perhaps it will be frozen pizzas, and I'll think, "I didn't order a Tombstone. But what the hey, life's short. Let's eat."

james.lileks@startribune.com • 612-673-7858 • Twitter: @Lileks • facebook.com/james.lilek

about the writer

about the writer

James Lileks

Columnist

James Lileks is a Star Tribune columnist.

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