Maren Christenson, an experienced traveler from Minneapolis, has a question for Transportation Security Administration officials at San Diego International Airport:
What were you thinking?
Seems that, to streamline traffic through the cumbersome security checkpoints, TSA added a single fast lane for expert travelers and families with small children. Christenson, international sales manager for a medical device company, bolted over to the "everyone else" lane because it was shorter. "And there were a lot of really cranky business people in the other one," she said.
They're likely to stay cranky. On Monday, New York-based Verified Identity Pass abruptly shut down operations due to financial problems. The company, which operated at major terminals nationwide, used iris and fingerprint scans to get frequent fliers through security in a flash.
The good news is that savvy fliers during these travel-heavy summer months have another option: a growing number of "expert-traveler" lanes, including one at Minneapolis-St. Paul International Airport. The bad news is that everybody, it seems, is an expert.
"Yes, Ma'am," said the smiling and spectacularly patient TSA agent to the woman in front of me in the fast lane recently. "You do need to show photo I.D."
(Boy, oh boy, was I concentrating on not screwing up after that.)
A TSA spokeswoman confirmed that there has been "an increase in through-put in expert lanes," (which I think means more clueless travelers choosing them). "Not everyone is going to self-select," she said. "We're not making judgments."