When the flying-squirrel guy told Tina Nelson that it was snowing in her attic, she knew things were getting out of hand at her Edina condo.
That was almost two years ago. Since then, the squirrels infesting her attic have been removed and the openings that let them in, along with the snow, have been closed. But Nelson continues to complain of problems with her unit at the Village Homes of Edinborough complex.
More than 30 inspectors have come to check on issues that Nelson says include persistent mold, water leaks and mouse infestations. Engineers have looked at her place. Pest specialists. Roofers. Health officials. Fire inspectors.
Yet none of them has been able to solve Nelson's problems. They're wondering if it's even possible.
"Everybody's trying to help her, and it's never enough," said Mike Kojetin, who has managed the complex since the day it opened 29 years ago.
"All I can say is, I think we've done everything we can to try and satisfy her. And I don't know if we'll ever be able to satisfy her," said David Fisher, Edina's chief building official.
Nelson, a 39-year-old project manager, knows she's become a very squeaky wheel. But she said she has no choice.
"It's maddening that I'm perceived to be a person who's seeing things," she said. "I feel like I'm doing the right thing, but it doesn't seem to be getting me anywhere."