Customer service should be a top priority when consumers plunk down their hard-earned dollars at retailers.
But when conservation special interests are shopping for public dollars to fund their projects, Minnesota taxpayers deserve state officials whose first priority is asking tough questions -- not greeting these groups with a "Hi, how may I help you?"
As the head of an influential but little-known state environmental oversight group, Susan Thornton has asked tough questions and served as a strong, sometimes abrasive champion of accountability when it comes to spending the estimated $25 million generated by the lottery each year for natural resources and environmental research.
That's why the she's-fired/now-she's-not-fired soap opera over Thornton's employment as director of the Legislative Citizen Commission on Minnesota Resources (LCCMR) is more than just a political insider drama.
The House Republican leadership's clumsy, secretive attempt to dismiss her in December-- an action reversed this past weekend with little explanation -- should alarm those who believe that transparency, scrutiny and citizen input are critical as dedicated funding ramps up for the environment and natural resources.
(The Legacy Amendment, which now provides another $230 million a year in dedicated funding for these areas and the arts, is served by a different advisory body.)
The sudden suspension-of-termination letter Thornton received late Friday seemed to confirm what her attorney had said -- that the dismissal was done hastily, on shaky legal grounds, and without the involvement of the LCCMR's seven respected citizen representatives.
Thornton's attorney, Vince Louwagie, declined to provide a copy of the letter Sunday. But he said it provided no explanation for the reversal.