A Minneapolis woman recently received an e-mail asking her to take a customer satisfaction survey from a credit card company. The only problem was that the e-mail was intended for someone else and listed the cardholder's name and last four digits of the card number.
"To me this seemed kind of serious and perhaps a breach of security so I thought the right thing to do would be to call the credit card company and let them know," she wrote to Whistleblower. "The response I got was 'delete it, mistakes happen'. The person at the other end did not even want me to forward and felt nothing should be done on their part."
What do you think the credit card company should have done?
LORA PABST
