E-mail went to wrong cardholder

September 28, 2010 at 2:36AM

A Minneapolis woman recently received an e-mail asking her to take a customer satisfaction survey from a credit card company. The only problem was that the e-mail was intended for someone else and listed the cardholder's name and last four digits of the card number.

"To me this seemed kind of serious and perhaps a breach of security so I thought the right thing to do would be to call the credit card company and let them know," she wrote to Whistleblower. "The response I got was 'delete it, mistakes happen'. The person at the other end did not even want me to forward and felt nothing should be done on their part."

What do you think the credit card company should have done?

LORA PABST

about the writer

about the writer

More from No Section

See More

Kyiv was targeted with waves of drone and missile attacks overnight into Friday in the largest aerial assault since Russia's full-scale invasion of Ukraine began more than three years ago, officials said, amid a renewed Russian push to capture more of its neighbor's land.