Rachel Nieder gave her black lab a bath at home once. "But just once," she said. "There was a lot of water, a lot of fur and a lot of hurt feelings."
So now the Columbia Heights resident takes her dog, Beauty, to the Ollu self-service dog wash in Minneapolis. Both seem happy with the change. Nieder doesn't have to kneel next to her bathtub or worry about Beauty's fur clogging the drain.
And when the bath is over, Beauty can shake to her heart's content -- the shop provides Nieder with a rubber apron and an attendant squeegees the floor.
If the words "self-service dog wash" prompt a double take, you're not alone, said Jodel Fesenmaier, Ollu's owner. When she opened the shop three years ago, she spent half her time trying to explain to customers why there was a need for such a place.
"But once they try it, they're hooked," she said.
Similar businesses have sprung up all over the Twin Cities and have made inroads into some national chains, including Petco, as part of the $3.5 billion that Americans spend each year on their pets. Do-it-yourself shops have spread outside the metro area, too, with locations in Duluth, Rochester, St. Cloud and Brainerd.
"You can actually have fun washing your dog," promised Keith Miller, owner of Bubbly Paws in St. Louis Park. In fact, many dog owners are surprised at how docile their pets become when their owners aren't worried about the logistics of bathing.
"The dog is more relaxed because you're more relaxed," he said.