If you're searching online for a hotel room, a small appliance or a gift for Valentine's Day, you'd be well-served to read a few customer reviews of the product from people who have already purchased it. In a pinch, I've cut to the quick by looking only at products with 4 1/2 stars or 5 stars.
But the quality of highly-rated products could be overblown by fake reviews, said Christine Frietchen, editor-in-chief of ConsumerSearch. Desperate online sellers try to differentiate their product from the competition by paying people to write effusive reviews. Some reviewers are paid to do so, but other sites give discounts or refunds to buyers who write a positive review.
According to a recent article in the New York Times, VIP Deals on Amazon advertised its leather case for a Kindle Fire for $10 plus shipping (list price of $60). But inside the package was a letter inviting the buyer to write a review. In exchange, the buyer would refund the price so the product would be free.
Until last month when Amazon removed the product from its site, the leather case had received 335 reviews with 310 of them five stars and nearly all others four stars, according to the Times.
So how can consumers recognize such a scam? Not easily. Only one reviewer hinted at the freebie, writing "I would have done 4 stars instead of 5 without the deal." Fortunately, Frietchen said that some fake reviews are easier to spot.
Here are her tips:
+Look for at least 20 reviews to get a representative sampling of any single product.
+Rearrange the order of the reviews. Generally they are in chronological order. Switch to read them in star order instead.