In a nutshell, author Janet Lee found remarks last week by a Chicago-based TSA agent ethnically offensive.
Lee, a former Oprah producer, told me about the unfortunate encounter during an appearance at Minneapolis' Corazon on Lake Street, where she was promoting her book, "Living in a Nutshell."
Lee was at O'Hare, Terminal 2, last Wednesday, engaging in the part of the airport travel drill that involves putting one's luggage on the conveyor belt for X-raying, when a TSA agent made a failed attempt at humor.
"The first thing he said to me was, Drop it like it's Chinese laundry," according to Lee, who is Korean. "I didn't know what he was saying, and he got mad at me for not laughing and then he said, Oh, yeah, and add starch."
Still stunned by the remarks a day later, Lee said, "I was silent. That's when he said add starch. The silence [should have communicated the word] AWKWARD, and he upped it to being worse. I thought that was offensive. That's not a 'Living in a Nutshell' philosophy," laughed Lee. "We have no bias except for a bias on a fabric."
Lee's producer, Joe on the Go blogger Joseph Lecz, a former Oprah production management staffer, was traveling with her.
"I was in utter shock," said Lecz, who thought the starch remark "really pushed the line. Instead of causing a scene, we just walked away. This type of intolerance needs to stop. We are born equal. I'm rarely speechless, and I was appalled to the point where I didn't even know what to say."
One has to be careful saying anything to a TSA agent, who has the power to interrupt your flight plans. But it sounds as if there's at least one TSA agent who could use some diversity/sensitivity training.