Sometimes the calls come multiple times a day.
A resident with physical or developmental disabilities and traumatic brain injuries has wandered away from a group home for adults, and the staff asks Burnsville police to find the missing person.
"We might get three or four calls the same day on the same person," Police Chief Bob Hawkins said. "It really started to drain our resources."
The challenges with adult group homes, also known as adult foster homes, came to the fore as the city discussed its 2012 budget. Hawkins, who stressed that the police work to keep everyone safe, pointed to increased calls to group homes for things that could be handled differently -- for example, when residents are angry with one another or staff members, or false reports, neighbors' complaints about loud music or repeated calls about people leaving the facility.
Such calls accounted for 78 of the 230 police calls to group homes in 2011. That's up from 2009, when just 12 of the 239 calls to group homes were for the same types of incidents.
"That takes a lot of time away from true police service and adds a heck of a burden to law enforcement staff and their duties," Burnsville City Council Member Bill Coughlin said during a recent meeting with local legislators.
A new position in the city's 2012 legislative platform requests state help in regulating the concentration of group homes in neighborhoods or cities because of the cost and stress on city services.
"The impact to a neighborhood is pretty detrimental if two or three [group homes] cluster together," Mayor Elizabeth Kautz said, raising concerns about property values and the city's goal of having more owner-occupied homes.