Britain's air traffic service says it will compensate airlines over airspace closure chaos

The Associated Press
December 18, 2014 at 11:15AM

LONDON — Britain's air traffic service says it will compensate airlines for last week's computer glitch that briefly shut down London's busy airspace.

The National Air Traffic Service said late Wednesday "there will be a financial consequence for the company from the delay caused by the technical problem." It says the amount of the rebate to airlines is being calculated.

Passengers caught up in the disruption will have to seek compensation through their airlines.

NATS says an unprecedented computer systems failure Dec. 12 touched off mayhem that caused delays and canceled flights for thousands of passengers.

Chief executive Richard Deakin told British lawmakers Wednesday that "I can guarantee that this particular problem will not happen again but I cannot honestly sit here and say we will never have a computer glitch again."

about the writer

about the writer

More from No Section

See More
FILE -- A rent deposit slot at an apartment complex in Tucker, Ga., on July 21, 2020. As an eviction crisis has seemed increasingly likely this summer, everyone in the housing market has made the same plea to Washington: Send money — lots of it — that would keep renters in their homes and landlords afloat. (Melissa Golden/The New York Times) ORG XMIT: XNYT58
Melissa Golden/The New York Times

It’s too soon to tell how much the immigration crackdown is to blame.