During the golden age of commercial aviation, passengers enjoyed gourmet meals and stretched out in roomy comfort. Fast forward to the current state of flight, epitomized by Spirit Airlines, an ultra-low-cost carrier notorious for poor service that nonetheless is being pursued by two rivals.
On July 27, Spirit shareholders are expected to settle a bidding war that has stretched for months between Frontier, which struck a deal in February to acquire the airline, and JetBlue, which in April dangled a sweeter offer for the unlikely prize.
The bidding war comes amid rough times in commercial aviation. The industry has mostly failed to accommodate a predictable surge in pent-up travel demand, despite having pocketed tens of billions in public money during the pandemic — supposedly to stay staffed up and at the ready.
The heat not only is on airlines and airports but on the government as well. U.S. Secretary of Transportation Pete Buttigieg has been babbling about how the feds have got the backs of the traveling public while cancellations and delays continue to pile up.
It's hardly reassuring that Buttigieg has unveiled an expanded "passenger bill of rights," a summary of existing laws reflecting how travelers with disabilities are especially vulnerable to bad service. Complaints against airlines are up 300% from pre-pandemic levels. Every day, it seems, there's another story of air carriers scratching flights after making passengers wait for hours, then refusing to cough up refunds.
Rights? No. Bills? Yes.
If it seems that carriers are in a race to the bottom. That pretty much sums up the business model of Spirit Airlines. The company fittingly got its start under the name "Clippert Trucking Co." in the 1960s, began charter air operations in 1990 and grew rapidly in more recent years.
Spirit identified a niche among leisure travelers willing to endure any amount of inconvenience for the lowest possible ticket price. The company figured out that people booking online would go with a rock-bottom fare even if they were later charged fees for carry-on bags, printed boarding passes, advance seat selection, bottled water and practically anything else that travelers might expect from an airline remotely interested in their goodwill.