Is anything all right? Three busy local servers dish on your ordering habits and offer tips for having a great experience.
What are your job's biggest annoyances?
When a customer starts ordering before I've had a chance to greet them. There's no "Hello!" or "Ready?" Equally annoying are unprepared people. With our counter service, we'll have lines to our doors and people will get to the front and look at the menu for the first time. But nothing is worse than messy kids, and going back to a table with crayons, syrup and jelly all over the table and seats.
Stacked plates … helpful?
Yes, helpful, until the stack falls and I have to clean it up.
Worst way to get your attention?
Whistling or snapping. I'm not a dog. Please don't snap at me, or grab my arm as I pass by. Instead, wait for eye contact and give a wave. If you're at a bar, most bartenders keep mental notes on who's been waiting and will get to you. Walking up to the bar to try and skip the line isn't clever. You're just an ass.
Let's talk tips. What's normal?
Standard is 15 percent, generous is 20 percent. If it's counter service, please still leave something. At a taproom, a standard tip is a dollar a beer.
Have you ever been stiffed?
Every. Single. Shift. Some people will drop $100-plus on brunch or lunch and not leave a tip. That's when I get really disheartened.
What is a reasonable amount of time to wait for a meal?
Depends on what you order and the kind of eatery it is. Let's take a diner. Breakfast is about 15 minutes; dinner about 20 minutes. People can't expect a burger or steak to come out in under 10 minutes. In a hurry? Order soup.
Is there a certain type who just likes to be miserable about everything?
Yup. You will encounter these people in your life no matter where you work. The food or beer is not good enough. It's too expensive. The service wasn't fast enough. They'll tell you to your face, your manager's face, and Yelp. I always try to take a step back and consider that the person might be having a really miserable day.