This expectation of police being all things all the time — social worker, psychiatrist, animal-control agent, mediator, EMT and doctor — is bad for police and bad for people who need special services.
We don't expect doctors to rescue loose dogs or animal control to give CPR. Why do we expect police to do both? And a lot more.
Police, police unions and police advocacy groups will tell you that police are always on edge — they never know when an encounter will turn deadly in an instant. So, let's reduce the number of encounters between police and citizens.
I can think of two good places to start: Creating nonpolice mobile intervention teams and decriminalizing certain petty, regulatory-type offenses.
First, Minneapolis, Hennepin County and the state of Minnesota have a hodgepodge of resources. But they are decentralized and underresourced. Furthermore, police often respond anyway. Create an agency that responds to things like noise complaints or mental-health concerns or wellness checks that is not composed of police, but of professionals trained for just these matters. Loud party? A trained community service officer responds to remind the noisemakers of the ordinance and can mail a fine to the homeowner if the problem persists. Leaving police entirely out of this cycle would significantly reduce potentially fraught police-citizen interactions, and the money saved could fund the response units.
Will some situations spiral out of control? Probably. Those units need a well-defined escalation path with dedicated communications for rapid response. But we don't need to start there.