Higher fares and a lower fuel bill led to a 38 percent profit jump for the parent of United Airlines in the second quarter.
Fewer passengers flew on United from April to June, but those who did paid slightly more. Not just for plane tickets, either. United boosted revenue from add-on charges such as baggage fees and seats with more legroom.
Last spring, United was struggling to merge some of its large computer systems with Continental, resulting in snafus that frustrated passengers and hurt fares.
In the most recent quarter, a key measure of per-seat passenger revenue rose 1 percent as United recovered. The airline projected that per-seat revenue would rise as much as 5 percent in the third quarter.
"We have clearly turned the corner post-merger, and I am confident that we are on a path toward becoming the world's leading airline," said Jeff Smisek, the airline's chairman, president, and CEO, on a conference call.
United sees one path to greater profitability in collecting more money for add-ons. Revenue for its extra-legroom Economy Plus seats jumped 37 percent in the most recent quarter. United hopes to sell more of those seats through the Sabre ticket distribution system next year. Sabre processes sales to large corporate travel clients and online booking sites such as Travelocity, which Sabre owns.
United also sells "subscriptions" for a $500 fee that entitles a passenger to Economy Plus for a year. And it's rolling out satellite-based Internet connections that it will sell to passengers. Revenue from add-ons like that rose by 13 percent to more than $20 per passenger in the second quarter, United said.
"We believe there is considerable room for us to grow in this high-margin space," said Chief Revenue Officer Jim Compton.