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There's an app for beating the long lines at customs

The growing Mobile Passport app is a free al­ter­na­tive to Glo­bal En­try.

August 22, 2019 at 10:47PM
The Mobile Passport app, which can be downloaded to any smartphone or tablet, is the quick solution to those that just don't want to go through the process of applying for Global Entry. All U.S. travelers are welcome to download the app, enter their passport information, answer the same questions you would be answering on the kiosk machines or the paper form, and get in a shorter line than the normal customs line. (File photo/El Nuevo Herald/TNS)
Download Mobile Passport to go with your actual passport. (The Minnesota Star Tribune)

Have you heard of Mo­bile Pass­port? This free — yes, free — mo­bile app is quick­ly be­com­ing u­til­ized at most ma­jor air­ports and sav­ing travelers, and cus­toms agents, tons of time.

You've prob­a­bly seen the signs for Glo­bal En­try when ar­riv­ing back in the United States. I al­ways look over at these short lines en­vi­ous­ly as peo­ple are ex­pe­dit­ed through the cus­toms proc­ess. But I can nev­er justi­fy its $100 fee.

Plus you have to sched­ule an ap­point­ment, be pre-approved, go through a back­ground check and an in-per­son inter­view. And with the clos­est of­fice nor­mal­ly be­ing at your clos­est ma­jor air­port, this proc­ess just isn't feas­ible for many peo­ple. Have I men­tioned that Glo­bal En­try only lasts for five years, and then you may have to go through the whole proc­ess a­gain?

En­ter Mo­bile Pass­port (www.mobilepassport.us). This app, which can be down­load­ed to any smartphone or tab­let, is the quick so­lu­tion for those who just don't want to go through the proc­ess of ap­ply­ing for Glo­bal En­try. All U.S. travelers are wel­come to down­load the app, en­ter their pass­port in­for­ma­tion, an­swer the same ques­tions you would be an­swer­ing on the ki­osk ma­chines or the pa­per form, and get in a short­er line than the nor­mal cus­toms line. And yes — all fam­i­ly mem­bers can be in­clud­ed in one app pro­file, so you don't have to split up or down­load the app for each mem­ber of your fam­i­ly.

A code is sent to your phone to help clear you through cus­toms, but it must be used with­in four hours of first inputting your in­for­ma­tion. The app does have a ver­sion where you can pay a mere $14.99 a year to store your in­for­ma­tion, mak­ing it even easi­er for pas­sen­gers.

At Kennedy International Air­port in New York, pas­sen­gers some­times wait­ed over three hours in the stan­dard cus­toms line, while those ar­riv­ing at Los Angeles International could wait up to 3 hours and 41 min­utes in the stan­dard line. Af­ter fly­ing in­ter­na­tion­al­ly, the last thing I want to do is wait in an ab­surd cus­toms line — es­pe­cial­ly if I have a con­nect­ing flight to catch.

Mo­bile Pass­port is grow­ing in pop­u­lar­i­ty — with more than 7 mil­lion down­loads — but the auto­mat­ed sys­tem still al­lows travelers to wait in much short­er lines when re-entering the coun­try. On av­er­age, the sys­tem pro­cess­es over 30,000 travelers a day com­ing back into the U.S.

The app can be used at 27 dif­fer­ent air­ports — including Minneapolis-St. Paul — and at four cruise ports.

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So next time you're stuck in a busy cus­toms line com­ing home, be on the look­out for the Mo­bile Pass­port signs. The proc­ess is so easy that you can even down­load the app, in­put your in­for­ma­tion and jump into the fast lane in a mat­ter of min­utes.

about the writer

about the writer

Lauren Bow­man, TravelPulse

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