CEO David Dourgarian said this week that his family-owned TempWorks Software continues to grow in a declining market.
The 150-employee, Eagan-based firm posted a 16 percent increase in revenue last year to $21.5 million, kept 99 percent of existing clients and added 77 new clients, Dourgarian said.
"The secret to how we did well is that we are slow to hire and slow to fire," Dourgarian said. "Our success comes from…selecting people who are experts in this industry and have a strong computer science background. If your staffing company calls Tempworks, you talk to somebody who has worked here for 10 years. That allows us to make our customer relationships last longer that our competition.
"Industrial-temp staffing shrank in 2016 by about 5 percent. We've consistently grown faster than the market. The future is to sharpen our focus and publish products that evolve with the needs of our customers.''
Twenty year-old Tempworks Software serves the industrial temporary-staffing industry, including day-labor employers, with payroll, tax and other back-office automated functions.
"In a company of 500 employees, you might have 30 people in the back office and we can make it only three," Dourgarian said. "We keep the back office small and efficient and allow these companies to process millons of dollars annually in payroll, other processing and make sure Human Resources laws are followed."