Minneapolis officials want to hear from homeowners who have concerns about Roto-Rooter plumbing jobs. In Sunday's newspaper, Whistleblower reported on the city's investigation into the plumbing and drain-cleaning giant, which was prompted by complaints from seven homeowners.
City officials accused Roto-Rooter of misleading customers and pressuring them into expensive repairs that, in some cases, weren't necessary. Altogether, nearly three dozen homeowners across the metro area have come forward with similar problems.
In Minneapolis, homeowners should contact Julie Casey at 612-673-3905 and provide copies of invoices or any other documentation as well as a written complaint letter.
Roto-Rooter issued this statement:
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