Q: I work in a complicated matrixed company, and have three bosses to keep happy. They don't always see eye to eye, so I end up in the hot seat trying to balance their needs. What's the best way to manage this?
Aaron, 41, project manager
A: Understand what success means to each, while practicing extreme transparency.
One of your major challenges is that all of your bosses will have different goals and motivations. Some of this will be related to their formal role; for example, you would expect different goals from sales, strategy, IT or operations heads. These may be fairly easy to discern, and are also something you can reasonably ask about in a neutral way.
While understanding formal goals may be sufficient, it's also likely that there are differences based, say, on temperament or personal career goals. In this case, one manager may be focused on stability or avoiding conflict, while another wants to get credit for a career-making breakthrough.
Obviously these are not goals you can bluntly inquire about. Yet they can be the true drivers of behavior.
In this case, your best path is to analyze the world from their point of view, bringing in all of your experiences with them to develop working hypotheses about their individual definition of success for the work you're doing with them.
Since communication misses are the most common source of your tensions, stay well-connected with each of them. It's reasonable to expect regular one on one meetings so you can be sure you are current with their needs and expectations.