PYEONGCHANG, SOUTH KOREA – Bill Hancock doesn't have an official title with the United States Olympic Committee. He saves that for his other job.
At the Olympics, Hancock is the media ticket guy. He handles high-demand tickets for special events that require more than a credential, such as Opening Ceremony and Closing Ceremony, figure skating competitions and medal-round hockey games. On average he distributes around 100 tickets per day. These are his 13th Olympic Games, winter and summer.
Hancock either confirms or denies ticket requests based on specific criteria. Occasionally, media outlets get turned down or forget to request tickets and can't get into venues, and they inevitably complain to Hancock.
He's a pro in that department.
In his day job, Hancock serves as executive director of the College Football Playoff. He often hears from angry fans of teams that don't make the top four when the selection committee releases the bracket.
"When people say they want eight, I always say why?" Hancock said during a break from his ticket duties. "They say, 'Well, it would be easier for the committee.' It would not be. Team 9 would be every bit as unhappy as Team 5."
Hancock has held leadership roles in college sports' most visible and profitable ventures. He was the first director of the NCAA men's basketball tournament, the first director of the Bowl Championship Series, and now first director of the playoff.
So which job has been the most challenging?