Advertisement

Amazon amps up Prime with unlimited photo storage

The strategy will make it harder for members to walk away from the service.

November 4, 2014 at 11:47PM
Advertisement

SEATTLE – Amazon.com Inc. is amping up one of the most potent weapons in its competitive arsenal, adding unlimited online photo storage to its Prime subscription service.

Prime members, who pay $99 a year for the service, which includes two-day shipping on more than 20 million items, can now store every digital image they have in any size on Amazon Cloud Drive for no additional cost.

Prime Photos is the latest benefit of Prime, which also includes a Netflix-like video-streaming service and a lending library of more than 500,000 books for Amazon's Kindle e-reader.

The offerings are turning Prime, which debuted in 2005 as a two-day shipping service, into "the gateway" to a host of Amazon services that customers use daily, said Greg Greeley, Amazon Prime vice president.

Amazon never disclosed the number of Prime members, but RBC Capital Markets analyst Mark Mahaney has placed it at 40 million to 50 million.

Amazon continues to add benefits for a simple reason: Prime subscribers spend more money — Mahaney estimates as much as 2.3 times more — than non-Prime customers. They often want to maximize the $99 membership fee by using the service frequently. The more benefits Amazon can add to Prime, the more revenue Prime membership is likely to generate.

"Our customers have a voracious appetite," Greeley said. "People are thinking about Prime for their daily needs."

Adding unlimited photo storage, a service Amazon is launching Tuesday, gives customers yet another reason to spring for the membership fee and then rationalize that expense by increasing their shopping on the site. Greeley said he expects new subscribers to "try the photo storage and stay for the shipping."

Advertisement

Among Amazon's largest rivals, only Microsoft offers unlimited online photo storage, along with other types of digital files such as documents and spreadsheets as well as videos and music. Microsoft unveiled the new offering in October for customers of its Office 365 service, which starts at $69.99 a year for personal use. It is beginning to roll out the unlimited storage to customers.

Yahoo's Flickr photo service comes close to a free, unlimited digital vault, offering 1 terabyte.

Unlike many of the other photo-storage services, Prime Photos won't limit the size of individual photos. It will let customers store pictures in the Raw format that many professional photographers favor.

And customers using a desktop application will be able to download pictures to their PCs from Prime Photos in batches, not just individually. A Mac version is "coming soon," according to an Amazon spokeswoman.

That's one reason why photo storage may well prove an effective way to retain Prime subscribers. There is little emotional cost in dropping a service that offers two-day shipping or video streaming. But when that service includes a cache of thousands of treasured photos stored on Amazon's servers, walking away for many may become more difficult.

about the writer

about the writer

Jay Greene, Seattle Times

More from Business

See More
card image
Elizabeth Flores/The Minnesota Star Tribune

Waning consumer demand and volatile commodity prices have put pressure on poultry producers. Life-Science Innovations already owns other bird facilities throughout the state.

Todd Geselius, vice president of agriculture at the Southern Minnesota Beet Sugar Co-op, shows what a sugar beet looks like when it is harvested in the field on Sept. 9, 2015 in Renville, Minn. (Jim Gehrz/Minneapolis Star Tribune/TNS) ORG XMIT: 1175088 ORG XMIT: MIN1510142301350530
card image
Advertisement