Q: After I upgraded my HP Pavilion g7 laptop from Windows 8 to Windows 10, the Wi-Fi quit working.
When I pressed the F12 key that formerly toggled the Wi-Fi on and off, the on-screen menu showed only airplane mode was available, not Wi-Fi. In addition, Wi-Fi is no longer listed in my PC's Network and Sharing Center menu.
I made sure that the PC's Wi-Fi driver software was up to date, and tried some suggested fixes from online forums, but nothing worked. What can I do?
Robert Shearer, Lakeland, Minn.
A: Losing Wi-Fi connectivity has been a frequent side effect of upgrading a PC to Windows 10.
The most likely cause is that neither HP nor Microsoft has provided you with the correct Windows 10 software driver for your PC's Wi-Fi device, called a network adapter.
To correct that, download a Windows 10 software driver from Realtek Semiconductor Corp., the manufacturer of the network adapter. Go to tinyurl.com/hmjdmug and scroll down to the headline "Drivers of HP Pavilion Which Are Not Supported Officially by HP for Windows 10." Below that is a list that contains your PC model. Underneath the list, click the word "download" next to "Realtek RTL8188CE 802.11b/g/n Wireless LAN Driver." Double-click the downloaded file to install the software for your Wi-Fi adapter.
HP suggests other solutions, such as resetting your wireless modem by unplugging it, or letting Windows "reinstall" the PC's Wi-Fi network adapter driver software. HP also offers troubleshooting software to identify your PC's problem. See tinyurl.com/oug36oa.