QI returned my printer, an HP Officejet Pro 8600 Plus, because it sometimes printed in a foreign language. Now a second unit periodically does the same thing.
I've spent hours talking to HP help desk people about reloading the printer software and trying other fixes. I'm convinced they can't correct it. The strange thing is that, on the second try, the print comes out in English.
Could this be caused by malicious software?
I've e-mailed a printing sample so you can see what I mean.
DENNIS ZYLLA, Minneapolis
AYour printer isn't printing in a foreign language; it's printing gibberish.
Assuming it's a technical problem, HP offers several potential ways to fix it. But the real problem may be that you've downloaded some malicious software that is causing your printer to act that way.
HP's troubleshooting guide (see tinyurl.com/cf67rbl), shows you how to diagnose potential causes. It's possible, for example, that the correct printer hasn't been selected, that the file you're printing is flawed or that the printer's USB connection to the PC is loose or malfunctioning.