Q I'm having trouble trying to sync my calendar and contacts between my Asus tablet computer, model TF101, and Outlook 2007 on my PC, which uses the 64-bit version of Windows 7.
I have the Asus sync software on my PC. But instead of making the connection between the tablet and Outlook, the PC identifies the tablet as an external disk drive. Any ideas?
MIKE BOIKE, MINNEAPOLIS
A I think you have the wrong software drivers for your tablet computer.
In order to recognize any outside device at above its most basic level (in this case, seeing your tablet computer as a disk drive), your Windows PC needs software drivers. The drivers are typically available from the manufacturer of the device.
But these drivers need to be compatible with both the device and your version of Windows. I suspect you have the 32-bit version of the Asus tablet computer drivers, and they won't work on 64-bit Windows.
Why not? The 32-bit and 64-bit versions of Windows have some technical differences. One of the major ones is that the 64-bit version can use more memory, which will become increasingly important as PC programs become more complex.
But these technical differences are usually invisible to the user; most 32-bit Windows software works just fine on 64-bit Windows. Software drivers are an exception. Drivers designed for 32-bit Windows won't work on the 64-bit version of Windows, and vice versa.