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Aiming for the Hearts of their Customers Interview Series

As a kickoff to 2014, Heart of the Customer's Jim Tincher (www.HeartoftheCustomer.com/blog) interviewed seven Minnesota customer experience leaders.

January 15, 2014 at 3:35PM

At Heart of the Customer, we focus on customer experience with a Minnesota spin. You can see past articles at www.HeartoftheCustomer.com/blog.

To kick off the new year, I have been fortunate to interview a number of Minnesota customer experience leaders on their plans for next year. Seven have agreed to have their interviews published over the next two weeks. The list includes two CEOs, two VPs with responsibilities that include customer experience, and three who are specifically tasked with running customer experience in their companies. The list includes:

(The Minnesota Star Tribune)

Dave Kirsch, CEO, Shipper's Supply

(The Minnesota Star Tribune)

Mara Bain, Chief Experience Officer, Western National Insurance

(The Minnesota Star Tribune)

Ghita Worcester, Senior VP of Public Affairs and Marketing, UCare

(The Minnesota Star Tribune)

Lisa Hoene, VP of Brand and Marketing Services, Allianz

(The Minnesota Star Tribune)

Robin Schribman, Vice President, Customer Insight and Customer Experience, Thomson Reuters

(The Minnesota Star Tribune)

Ingrid Lindberg, Chief Customer Officer at Prime Therapeutics

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(The Minnesota Star Tribune)

Rhoda Olsen, CEO of Great Clips

Look for their interviews over the next two weeks.

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