Those closest to Adrian Heath all have glowing reviews for the Minnesota United FC coach: personable, bubbly, caring, always has a good joke or story at the ready.
And while it only takes observing one practice session to see he's clearly not the classic stoic English manager, Heath, by no means, is a lax leader.
Just ask his star player, midfielder Kevin Molino. Back when the two were with Orlando City SC in the then-third division United Soccer League, the team had to travel by bus for a match amid a downpour.
Molino showed up late to catch his ride.
"He was just so fuming mad at me," Molino said. "It does show me that time is very important. It doesn't matter what you do, you have to be on time. You have to respect your other teammates."
Heath, 56, joined United in late November when the club had yet to announce its first two signed players. In the past three months, he's put together a squad from scratch that will begin its inaugural Major League Soccer season starting Friday.
But for Heath, creating a new team isn't unfamiliar territory.
"The one thing Adrian has above everything else is experience," assistant coach Mark Watson said. "He's been around the game for so long. He's been through every possible situation you could ever have a thousand times. … There's very little that will surprise him."