NEW YORK — About twice a month, the "Today" show looks like a home-shopping program. TV personality Jill Martin comes out for a four-minute segment called Jill's Steals and Deals, hawking discounted coats, watches or electric toothbrushes. Then she steers the show's millions of viewers to its website to buy.
What's not said on the air: nothing can be returned. And buying a product means shoppers automatically agree to sign over their rights to sue NBCUniversal, the network that airs the "Today" show.
Other daytime shows have similar segments, including "Good Morning America," "The Real," and "The View." It's a way for the shows to make extra money. But for shoppers, it can mean unfavorable return policies and slow shipping times that are only explained on the website.
Edee Bruns didn't realize the "Today" show had a no-returns policy until a fitness tracker she bought showed up and didn't work. She paid $18 for it, which the "Today" show said was a discount of 82 percent from $99.95.
"It looks like a prize you would get at McDonald's," said Bruns, who lives in South Portland, Maine.
She said the company that makes the product didn't respond to her email and "Today" didn't respond to her complaints on social media.
"I didn't expect it to be perfect," Bruns said about the fitness tracker. "I just expected it to work."
JoAnne Zucconi of Park Ridge, New Jersey, said she bought the same fitness tracker and that it "doesn't even go on." She got her money back by reporting the purchase to her credit card company.