Sound Advice: It's probably time to replace CD player

If CD laser lens cleaner fails, replacement is solution

For the Minnesota Star Tribune
September 10, 2010 at 8:41PM

Q A friend has an old CD player. Some purchased CDs play on his player and some don't. I told him that it is some type of compatibility issue and that the best remedy is just to buy a new CD player. He thinks that there is another solution and that you might know of it.

A He can try cleaning the lens with a CD laser lens cleaner. If the CDs are scratched, buffing the scratches out might fix the problem. Given his player's age, though, I like your idea best. Getting a new player is the surest and most hassle-free path to success.

Comcast closure There has been confusion among readers who missed previous columns discussing a Comcast cable A/B switch and its purpose.

The A/B switch cannot be used to eliminate the cable box (and rental fees) if you subscribe to a digital tier of service. The A/B switch is used by basic cable subscribers to watch local HDTV stations, which are not supported by a basic cable converter box. The switch allows viewers to select either the TV tuner or the converter box. The TV's built-in QAM tuner is used to watch local HDTV stations. The basic cable converter box is used to watch everything else.

If you have digital service but do not rent a box for every TV in the home, you still might find an A/B switch useful, because it will allow you to watch local HDTV channels on the televisions without a premium-priced box.

Comcast spokesman Robert Grove says most of Comcast's subscribers have digital or HDTV service, so they do not need the box; the number of customers who can actually benefit from the box is a small percentage.

He apologized for the issues encountered by customers who contacted me, explaining that Comcast has thousands of reps and not all of them might be aware of the A/B switch program, and that they are working on getting the word out.

He pledged to make sure that anyone who asks for an A/B switch will get one. I told him I will continue to contact him when I hear from readers who are unable to get one through normal Comcast customer service channels.

I would like to add that I am starting to receive "thank you" e-mails from readers who got the switch the first time they contacted Comcast customer service, so things do seem to be getting better.

One thing I suggested to Comcast is to introduce a basic cable converter box with a bypass button on the remote, similar to the TV/VCR button on a VCR remote. If the box could pass through the signal from the wall at the touch of a button, there would be no need for an A/B switch at all. It would be easier to install and easier for customers to operate, as well. Perhaps we will see such a box sometime in the future.

Submit questions and read past columns at www.soundadviceblog.com.

about the writer

about the writer

DON LINDICH