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Shakopee Police Chief Jeff Tate expected his department's new victim and community service coordinator would be busy.

Barb Hedstrom, hired for the job in May, has confirmed his prediction. On a given day, she can be found helping solve a bike theft, delivering primer to a muralist removing graffiti, or tending to her share of a community garden behind the department.

When Tate asked the City Council for the position last year, he said crime victims rarely heard from a police officer calling to follow up on a report.

Now they hear from Hedstrom.

"Every situation presents a different possible solution — what's your biggest worry? Let me help you with that," she said.