Q: I have an old clamshell AT&T phone that contains photos I’d like to get printed. I’ve been told that, because of the age of my phone, I can only transfer photos from it one at a time.

Is there a way that I can transfer the photos as a group to some other storage medium? All I know about the phone is that it was AT&T model number 2331 and SKU number 65274.

Teddy Cohn, Bay Harbor Islands, Fla.


A: It may not be possible for you to transfer a group of photos from your phone to a PC, but an AT&T store might be able to do it for you.

Here’s what I learned: Your flip-phone’s model number isn’t 2331, but Z331. The 2011 user manual for that phone (see tinyurl.com/jterlbc) describes on page 19 how to send a single photo via a message technology called MMS (Multimedia Messaging Service). The manual doesn’t describe how to send several photos at once, so you probably can’t do it yourself.

But that doesn’t mean it can’t be done. When people buy new phones, stores routinely transfer all their photos from the old phone to the new one. Ask an AT&T store technician if your photos could be moved to a new phone, or, alternatively, to a flash drive that you could take to a store that prints photos. My guess is you’ll have to buy a new phone to save the photos from this one.


Q: Is there an easy and safe way to get Google’s Gmail to work in Microsoft’s Outlook program on my PC? I prefer the Outlook format.

Scott Hudson, Eagan


A: For easy directions on how to make your Gmail account work with Microsoft Outlook (the PC program, not the Outlook.com online e-mail service), see tinyurl.com/zq3nkvc.


Q: The Windows XP PC that I bought in 2000 has become increasingly slow when I use the Internet, even though our cable Internet service downloads data at 60 megabits per second. I have trouble even getting my e-mail from my AOL account. If I bought a new desktop PC, could I transfer all the programs on my existing PC to the new one?

Al Thompson, Stacy, Minn.


A: You do need to buy a new computer. Your 16-year-old PC is slow because today’s Internet software is designed for computers with faster processors and more random-access memory (RAM) than your machine has. I doubt that any of your Windows XP software would be usable on a new Windows 10 PC (in any event, you could only reinstall old software on a new PC if you had the original CD disk the program came on).

On the positive side, a new PC might include all the software you’ll need. If not, your 60-megabit cable Internet service is fast enough to download any software you’ll want.


E-mail tech questions to steve.j.alexander@gmail.com. Include name, city and telephone number.