Really, it makes no sense: Cheap hotels have free Wi-Fi in the rooms, expensive hotels don't. It is time that America's hotels make a resolution for 2014: Stop charging for in-room Internet access.
Why? There are a million reasons, but here are four:
• As technology races ahead, it is archaic not to offer it.
• Hotels that still charge for Wi-Fi seem fuddy-duddy and dated.
• The practice annoys guests and makes them feel ripped off.
• The money hotels make on paid Wi-Fi from a few guests cannot be worth the loss of goodwill by all guests.
Years ago, it made sense for hotels to charge for the Internet. It required wires and techs, passwords and cords. It was fragile as an egg, always breaking down. The equipment was expensive.
Now? Most Americans — including hotel guests, employees and managers — think of Wi-Fi as an invisible, ubiquitous utility like air conditioning or water. Connectivity is part of modern life. A lot of hotels use cloud-based Web services, eliminating the bandwidth burden on individual properties.