Here is the latest from Metro Mobility, according to a statement posted on its website:
Metro Mobility customers may experience delays in their service today (Tuesday) due to ongoing technical challenges.
Customers who already have rides scheduled will still receive them but drivers may be running behind schedule.
The primary issue is scheduling new rides. Though reservationists continue to schedule rides, a slowdown in the system means that it will take longer to schedule rides and telephone hold times will be longer than usual.
Update: As of 7:30 p.m. Monday: The Metro Mobility scheduling system has been restored and customers can expect to place ride reservations as usual beginning tomorrow morning, officials said. Officials say they’re working to accommodate all of the requests that were received today and will do their best to fulfill all of Tuesday’s ride requests, according to a statement from the Metropolitan Council.
Original post below
A software glitch affecting ride scheduling is causing service disruptions for users of Metro Mobility, a paratransit service that provides door-to-door rides for those who are unable to use traditional buses or trains, officials said.
The glitch is preventing drivers from the three companies that provide the service to access information telling them when and where riders are to be picked up, said Gerri Sutton, assistant director of Metropolitan Transportation Services.
The problem that cropped up Sunday and continued into Monday has not affected all trips. Drivers were using print outs of schedules to pick up passengers and complete trips early in the day Monday. But printouts of rides scheduled for later Monday were unavailable, and delays were mounting.
The Metropolitan Council, which oversees Metro Mobility service, said it is working as quickly as possible to restore software to working order. It also is telling riders that once the system is restored, the service will be significantly behind schedule. Customers were asked to be patient. Nobody will be stranded, Sutton said.
"If we took you somewhere, we will get you home," Sutton said. "There will be delays. Think of it as you would a snow day."
Metro Mobility has 488 vehicles in its fleet and contracts with service providers to provide rides in all or parts of Carver, Scott, Hennepin, Dakota, Anoka, Ramsey and Washington counties.
The service is projected to provide 2.1 million rides in 2015.
For the time being, the scheduling system is down. Drivers for the two providers, First Transit and Transit Team, are unable to obtain the information they need to transport some customers.
Customers should be aware that once the system is restored, the service will be very behind schedule. Customers are asked to be patient as restoration efforts proceed.
The Council and Metro Mobility sincerely apologize to our customers for the inconvenience and thank them for their patience. We hope and expect to be back online soon and urge customers to check the Metro Mobility website www.metromobility.org for updates. For more urgent needs please contact Metro Mobility Customer Services at 651-602-1111.
Metro Mobility is a transportation service for people with disabilities.