Q My dad has some really weird thing popping up on his computer when he turns it on, and I can't get rid of it. It says "zHotkey.exe has encountered a problem and needs to shut down." You can click cancel and it's fine until the next time someone starts the PC.
This is making me crazy. Any suggestions?
JEANNE LIGHT, MIAMI
A Hot-key programs like this one provide shortcuts to PC functions that would normally be activated using a mouse click. The zHotkey.exe "hot keys" control things such as sound volume or media players. But zHotkey.exe is designed for wired keyboards, so using a wireless mouse or keyboard may disrupt it.
To turn off hot-key programs, Microsoft says close all open programs, go to Start and click "run." Type in "msconfig" and click OK. Choose the "startup" tab and uncheck the boxes in front of zHotkey, CNYHkey, Mshotkey or Zkey. Click OK and restart the PC.
Q I accidentally deleted from iTunes the "Recently Added" folder that allowed me to see which music CDs were newly copied. How can I restore it?
ROSEMARY HEISE, MARSHALL, MINN.
A One way to recover the "Recently Added" folder that's normally under "Playlists" is to download and install a new version of iTunes, located at www.apple.com/itunes. Or reinstall your current version of iTunes. In the "downloads" folder on your C drive, click on iTunesSetup. In either case, your songs and data should reappear in the new iTunes.
