All in a Day's Work: Clinic Manager

Gina Morgan, manager of Fairview Northeast Clinic, New Brighton, talks about her job. She discusses why she became a clinic manager, what a typical workday is like, and how her role fits into the bigger healthcare picture.

March 25, 2009 at 8:01PM
Gina Morgan – Fairview NE Clinic Manager
Gina Morgan – Fairview NE Clinic Manager (Barb Parks — Tom Witta/The Minnesota Star Tribune)

Q:What's a typical workday like for you?

Monitoring daily work flow operations is one of my most important responsibilities. This includes making sure that all areas are staffed appropriately and that everyone on the team knows the critical information they need to provide the best service for patients. The staff and I communicate frequently throughout the day, starting with a daily huddle to establish who's working together and to discuss any new work flows. I also attend some off-site meetings.

Q:How does your role fit into the bigger healthcare picture?

I try to make it as easy as possible for patients to schedule their appointments and check in so they have access to their primary care physician, who can meet their medical needs.

Q:Who do you interact with during the course of the day?

I interact with everyone here at the clinic, including the patient care, registration, business office, laboratory and radiology teams.

Q:Why did you become a clinic manager?

I love the variety the position has to offer. I have a wonderful opportunity to collaborate with medical professionals not only within the clinic but with my peers across the Fairview system.

Q:What do you like about your work?

I have a lot of joy knowing that I am part of something larger here at the clinic. I'm motivated by my passionate staff, who day in and day out provide exemplary care to our patients. I really love working with my team to improve the way we deliver care, because healthcare is a rapidly changing environment. You need to be open and flexible to find the best ways to deliver care.

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Nancy Crotti, Star Tribune Sales and Marketing

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