Q: When I bought a Samsung Galaxy S7 phone about a month ago, I wanted to set different text-message tones for the various people in my contacts list. By editing my contacts list, I assigned custom tones to different people. But when a text message arrives, I still hear the phone's default tone.
My son has been able to set up different text-message tones for people in his contacts list, and he has the same phone, messaging app and wireless service provider that I do.
A technician at a Verizon Wireless store couldn't figure out what's wrong with my phone. I've done everything I can except perform a factory reset on the phone. Any ideas?
Mark Nicholson, Wells, Minn.
A: You have correctly set up individualized text-notification tones by editing your contacts list, so there are only a couple of things left to check.
Make sure that the tones you are using for text messages are stored in the phone's "Notifications" folder. If they are stored in the "Ringtones" folder, the messaging app can't find them.
In addition, make sure that any text-messaging tones you have added to the phone are compatible with the Galaxy S7. For a list of audio file types the phone can and can't handle, see tinyurl.com/lr6jcvr.
If those things don't help, return to the phone to its original settings (for factory reset details, see tinyurl.com/lg2clx7). That will erase your phone's data, so back up your information first.