Q: I bought a Jitterbug Flip phone last December, and was able to transfer the pictures I took with it to my Windows 10 PC. But after a Windows 10 update earlier this year, my PC can’t recognize the phone to transfer the photos.
I got a replacement Jitterbug Flip, but the PC couldn’t read it, either. What can I do?
Linda Brauneck, Auburndale, Fla.
A: The Jitterbug Flip is an inexpensive, no-frills phone, and that limits your photo-transfer options. Because the phone lacks internet or e-mail access, and has no removable memory card, you are supposed to transfer the photos to your PC via a USB cable.
But make sure you’re using the cable correctly. The USB cable must be connected to the USB port on the side of the phone. If the USB cable is plugged into the phone’s charging dock, your PC won’t be able to recognize the phone.
If you have the cable connected properly, a Windows 10 update may be interfering with your PC’s ability to read the Jitterbug Flip. In that case, there’s a workaround that uses Facebook.
Use your PC to set up an online account with the manufacturer of the phone, GreatCall Inc. (see tinyurl.com/y7nvow4m). That will allow you to share photos directly from your phone to Facebook (see the Jitterbug Flip User Guide at tinyurl.com/ybqb3wdf, then scroll down to “Sharing photos on Facebook” on pages 70 and 71.)
Once you’ve shared the photos, you’ll be able to download them to your PC from Facebook (click on the Facebook photo, hover your cursor over it, click “options,” then click “download.”)
Q: I read your column about importing a contact list from Frontier e-mail to Gmail, which was complicated by the fact that Frontier was really using Yahoo’s e-mail service (see tinyurl.com/y7uerd3h).
Are the steps the same when importing an address book from a provider that uses its own e-mail service?
Penny Stroening, Blair, Wis.
A: No, it’s much easier because Google has largely automated the process. To import an address book directly from another modern e-mail system (such as Yahoo Mail, Outlook.com or AOL) to Gmail, see tinyurl.com/ybcqgxgu.
Q: I read your column about importing the e-mail address book from Frontier to Gmail. Can you tell me how to move my Juno e-mail address book to Gmail?
Dave Alexander, Jacksonville, Fla.
A: The Juno e-mail software is too antiquated to easily transfer Juno contacts to Gmail or any other modern e-mail system.
Why? Juno provides no command for exporting its address book to a PC as a. csv (Comma-Separated Values) file, the standard way of moving contact lists from one e-mail system to another. As a result, I suggest that you go to your Juno address book and click “print contacts,” then “print.” Then manually re-enter the printed data into Gmail.
Alternatively, you can delve into the source code for Juno and try to create a. csv file (see tinyurl.com/y9vl5spo). It’s pretty technical, and I don’t recommend it.
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