Judge rules vs. firm's charge for negative review

  • Associated Press
  • May 18, 2014 - 7:00 PM

SALT LAKE CITY — A federal judge has ruled against an online retailer that tried to force a Utah couple to pay $3,500 over a critical online review.

U.S. District Judge Dee Benson entered a default judgment on April 30 in favor of John and Jen Palmer of Layton after failed to respond to the couple's lawsuit.

The Salt Lake Tribune reports ( ) he ruled the Palmers owe nothing to, but the company owes them an amount of money to be determined at a court hearing in June.

The couple say John Palmer never received two gifts he ordered for his wife, and Jen Palmer then posted a critical review about the company's customer service on

Michigan-based told the Palmers they had 72 hours to remove the negative review or pay $3,500 because they violated a "non-disparagement clause" in its terms of use with customers.

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