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Whistleblower: MNsure website having issues

  • Blog Post by: Alejandra Matos
  • October 1, 2013 - 6:34 PM

Update: MNsure officials say they had an issue with a server, which affected account creation and ability to compare plans side by side. April Todd-Malmlov, MNsure executive director, said the issue is being fixed.

Todd-Malmlov said 500 accounts were created in the first hour and the site had the second highest webside volume that the state has seen. 

Original post: Minnesotans shopping for insurance have already hit some bumps in the road using the MNsure website. 

Denny from Brainerd writes:

I visited the new Mnsure site this afternoon. I was hoping to create an account,confirm my identity and discover my estimate for assistance to purchase health insurance. Unfortunately I kept receiving sever error messages and was unable to create an account. Very disappointing.

Suzanne Stenson O'Brien sent us this screen shot with the subject line: "MNSure web site is broken":

When I went through the process of searching for estimates, the website was working, but eventually stalled and would not show me my coverage options.

No word yet from MNsure on what may be causing the issues. We'll update you with their comments. 


We want to know about your experience with MNsure. E-mail whistleblower@startribune.com or call 612.673.4271. We're on Twitter as well: @whistle_blower.

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