To weigh comfort of airline seats, search engines compare factors like seat size, flight length and Wi-Fi access.
Boris Kulikov • New York Times,
Use lesser-known websites to find airline seats that fit your needs
- Article by: STEPHANIE ROSENBLOOM
- New York Times
- August 2, 2013 - 12:13 PM
For travelers who are taller or broader or heavier than the average American, who have had their knees bashed, heads bonked and hips squeezed on flights from coast to coast, a little relief is in sight. No, airlines are not reconfiguring planes. But it is becoming easier to find the best possible seats thanks to some new and lesser-known websites that allow you to search for flights not only by price and schedule but also by seat width, legroom, quality of aircraft and conveniences like Wi-Fi.
For years, SeatGuru.com has been the go-to destination for travelers intent on discovering the roomiest seats farthest from the bathrooms, which you can do with a cursory glance at the site’s color-coded airplane maps: green for good seats, yellow for potential drawbacks like restricted legroom, green and yellow for mixed reviews, red for bad seats. The site’s sortable comparison charts for long-haul and short-haul flights enable you to easily see which airlines have the widest seats (Air Canada, British Airways, Asiana Airlines) and the narrowest seats (ANA, AirAsia X and Air Vanuatu). You can check out which airlines offer the most legroom (United, American Airlines, Thai Airways) and the least legroom (too many to list) in a column labeled “seat pitch.” And you can look up which planes have laptop power and Wi-Fi.
Now SeatGuru has an innovation, Guru Factor (or G-Factor), a “comfort rating system” that ranks the in-flight experience by “love it,” “like it” or “live with it.” Part of the site’s nascent flight comparison search engine, G-Factor scores each flight by legroom and comfort (type of seat, seat pitch, width, recline).
The ratings also take into account customer service and satisfaction ratings (the site is owned by TripAdvisor and thus has access to scores of reviews), in-flight entertainment, Wi-Fi and the availability of power ports at the seat. You can browse flight search results not only by lowest prices but also by G-Factor.
For me, the seat maps continue to be the main draw to the site. G-Factor is a more opaque tool. A recent search for a direct flight to Berlin from Newark, N.J., in late August turned up a $1,306 fare on United Airlines with “tight” legroom. The G-Factor was “like it.” For the same dates, a flight to Berlin from Kennedy Airport with one stop each way turned up a $1,538 fare on Delta that had a “love it” G-Factor. That flight had a stop, was more expensive and didn’t have better seats (they were listed as “tight” legroom as well), yet Delta had a higher TripAdvisor rating than United. In other words, keep in mind that when using G-Factor, you might love what it loves — or not.
Find a flight’s ‘happiness factor’
A new site called Routehappy.com is striving to stand out by allowing users to filter flight search results by “happiness factors.” The site, which is intuitive and easy to use, allows you to search for a flight and then narrow your results by nonstop routes, time, airlines, airports, flights that are “happy and cheap” or “happiness factors” — which you can filter further by clicking boxes for “nicer planes,” “roomier seats,” “high flyer rating,” “Wi-Fi,” “best entertainment” and “in-seat power.”
Like SeatGuru, Routehappy is a search site, not a booking platform. So if you like what you find, you’ll have to book it with the airline or an online travel agency.
A big player in this space, Hipmunk.com, has been around since 2010 and allows users to sort flight search results by “agony” factor, a combination of price, number of stops and duration. After searching for a flight, you can sort the results by agony or by other individual factors like arrival, departure, duration and price.
If your primary goal is to make your flight as brief as possible, the Danish flight search site Momondo.com rates routes on a scale of 1 to 10 based on price and average flight time.
Tracking seats after you’ve booked
So what if you’ve already booked a flight and every decent seat is occupied?
You can avail yourself of a seat-tracking app. Unfortunately, these services do not enable you to book a seat when it becomes available — they simply alert you to that fact.
One such tool is Seat Tracker, a new feature from TripIt Pro, the popular trip organization app and website. To use Seat Tracker, you must be a TripIt Pro member ($49 a year, although the website offers free 30-day trials). Members simply log into the site and create an alert for a future flight, then select their criteria, like a window, middle, aisle or “aisle or window” seat as well as their desired area of the plane: ahead of the wing, over the wing, behind the wing, in the exit row or by the bulkhead. If the seat you want becomes available, TripIt will notify you with a text or e-mail message and tell you how to contact the airline or booking agent to change your seat. Information: tripit.com/seattracker.
If you don’t want to pay for a seat alert, there’s ExpertFlyer. A basic membership to the site, which specializes in helping frequent fliers maximize their miles and elite upgrades, is $4.99 a month; a premium membership is $9.99 a month. But you can sign up for one seat alert at a time free of charge (additional alerts are 99 cents each if you do not have a monthly membership). An iPhone and iPad app enables you to manage your alerts wherever your travels might take you. Information: expertflyer.com/ free-program.
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