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Know + go: Take online reviews with caution - or not

  • November 24, 2012 - 1:21 PM
If you choose a hotel based on glowing online comments, you may be relying on bogus or insufficient information. That assessment came from Market Metrix, a San Francisco Bay Area hotel market research company, in a study that found as many as 40 percent of reviews could be made up or even paid for by the hotels. And if the comments are real, the study said, reviews could be skewed because hotel guests with bad experiences are three times more likely to write a review than those who had a good or neutral experience. Earlier this month, TripAdvisor, one of the world's largest travel websites, defended the value of online reviews with a survey of 2,739 visitors that found 98 percent said TripAdvisor hotel reviews accurately reflected their experience.

LOS ANGELES TIMES

Sandy canceled almost a fifth of U.S. flights

Superstorm Sandy turned out to be one of the most disruptive forces on air travel in recent memory. According to FlightStats.com, which tracks airline on-time performance, almost 20 percent of flights on U.S. carriers were canceled in the days after Sandy struck the East Coast. By contrast, Hurricane Katrina led to the cancellation of about 2.5 percent of the nation's flights.

CHICAGO TRIBUNE

Solo travelers can find wealth of info on site

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DETROIT FREE PRESS

TSA might not approve your holiday leftovers

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WASHINGTON POST

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