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gigaom.com/collaboration/email-information-overload/
www.psychologytoday.com/blog/wired-success/201202/is-it-time-ban-emails-because-they-reduce-productivity
www.pardonthedisruption.com/2011/05/31/10-causes-of-sloppy-email/
www.businessletterguru.com/email-writing.html
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